Refund policy

Return, Exchange & Refund Policy

Thank you for shopping at www.wngift.com. We are committed to providing quality products and customer satisfaction. Please read the following Return, Exchange & Refund Policy carefully before submitting a request.

Contact Information

If you have any questions regarding returns, exchanges, refunds, or your order, please contact us:

Email: [email protected]
Website: www.wngift.com

Customer service inquiries are typically responded to within 1–2 business days.

Return Policy

1. Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

Returns requested after 30 days from the delivery date will not be eligible for a refund.

2. Return Eligibility

To qualify for a return, the item must:

  • Be in its original condition
  • Be unworn, unused, and unwashed
  • Include all original tags, accessories, and packaging
  • Not be altered, damaged, or modified by the customer

Products that do not meet these conditions may be refused.

3. Return Request Procedure

Before returning any item, customers must first obtain authorization.

To initiate a return:

  1. Email [email protected] with your order number and reason for return.
  2. Our customer service team will review your request within 1–2 business days.
  3. Once approved, you will receive return instructions.
  4. Ship the item using a trackable postal or courier service.
  5. Send the tracking number and shipping receipt to our customer service email.

4. Return Warehouse Address

Approved returns should be sent to:

Return Warehouse Address

Building 7, Huatai Center
Jiading District
Shanghai 201800
China

Contact Person: Returns Department
Email: [email protected]

Please do not send returns without prior authorization. The address printed on the original package may be a logistics processing facility and is not necessarily the correct return address.

5. Unauthorized Returns

Returns sent without approval or to an unauthorized address may be rejected and may not qualify for a refund.

6. Promotional Gifts

If your order included free gifts, promotional items, or bonus products, they must be returned together with the purchased product. Failure to return promotional items may result in a deduction from the refund amount.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photographs showing the issue

After verification, we will provide an appropriate solution, including a replacement product or refund at no additional cost to the customer.

Exchange Policy

1. Exchange Period

Exchange requests must be submitted within 30 calendar days of delivery.

2. Exchange Conditions

Items must be:

  • In original condition
  • Unused and unworn
  • With all original tags and packaging intact

3. Exchange Fees

For exchanges requested due to personal reasons (such as ordering the wrong size, color, or style):

  • Customers are responsible for return shipping costs.
  • A reshipping fee of $9.99 will be charged for the replacement item.

4. Exchange Processing

Once the returned item has been received and inspected, the replacement item will be prepared and shipped within 3–5 business days.

Refund Policy

1. Return Shipping Costs

For returns due to personal reasons:

  • Customers are responsible for return shipping costs.
  • Original shipping and handling charges are non-refundable.

For products confirmed to be defective, damaged, or incorrectly shipped, we will provide an appropriate solution at no additional cost to the customer.

2. Refund Approval

Refunds will be issued only after:

  • The returned product has been received.
  • The product passes inspection and complies with this policy.

3. Refund Processing Time

Approved refunds will be processed within 5 business days after the returned item is received and inspected.

Refunds will be credited to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

4. Non-Refundable Charges

The following charges are non-refundable:

  • Original shipping fees
  • Shipping protection fees (if purchased)
  • Any customs duties or import taxes imposed by local authorities

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If an order has already been shipped, it cannot be canceled and must follow the return procedure outlined above.

To request a cancellation, please contact [email protected] as soon as possible.

By placing an order on www.wngift.com, you acknowledge and agree to the terms of this Return, Exchange & Refund Policy.